Support

We aim to reply to every support email within two business days.

Need help with one of our games, a purchase, or something that isn't working? Email support@bearpoppastudios.com and we'll get back to you.

What to include

The more of this you can give us, the faster we can help:

• The name of the game and its version number
• Your device and operating system version (for example, iPhone 15, iOS 18.2)
• What you expected to happen, and what happened instead
• The steps that lead to the problem, if you can reproduce it
• A screenshot or screen recording, if the problem is visual

Purchases and refunds

Purchases made through the Apple App Store are processed by Apple, not by us, so we cannot issue refunds directly. Refund requests go through Apple at reportaproblem.apple.com. If a purchase did not unlock correctly in one of our games, email us — that part we can fix.

Lost progress

Our games store progress on your device unless the game states otherwise. If you have lost progress, contact us before reinstalling — in some cases we can help you recover it, but reinstalling may overwrite what is left.

Reporting a security issue

If you believe you have found a security or privacy vulnerability in one of our games or on this website, please email security@bearpoppastudios.com with the details rather than disclosing it publicly. We will acknowledge your report and keep you updated on the fix.

Business and press

For anything that isn't player support — press, partnerships, or business enquiries — use contact@bearpoppastudios.com.